Maria Parham Health Launches Helpline to Assist Medicare Beneficiaries in Health Plan Selection

October 24, 2018

Maria Parham Health announced today the launch of a toll-free helpline designed to help Medicare beneficiaries select a health plan that fits their needs and budget while also keeping in-network access to the doctors and hospital services they trust.

The new toll-free helpline, run by MedicareCompareUSA, connects callers with local licensed agents who can assist in comparing Medicare Advantage, Supplement and Prescription plans and then facilitate enrollment in the plan selected. Through this program it will be easier for Medicare beneficiaries to find a plan that is in-network with Maria Parham Health and its affiliated doctors. Patients can access the helpline through a link on the hospital’s website mariaparham.com.

“Seniors are bombarded with confusing messages from competing health plans and options, and this is especially true for those just turning 65 and becoming eligible for Medicare for the first time,” said Bert Beard, Chief Executive Officer. “This helpline is a one-stop resource for insurance information, so seniors can be confident in the selections they make.”

In addition to providing assistance throughout the plan application and enrollment process, agents of MedicareCompareUSA can provide an annual review of an enrollee’s Medicare coverage during Medicare’s annual enrollment period. This often includes assisting members affected by Medicare plan network changes that frequently occur on an annual basis. Doing so assures that beneficiaries have the information they need to proactively select a plan that best meets their specific needs, preferences and budget while retaining continuity of care with their providers.

Beard points out that Maria Parham Health is not in-network with all insurance options or health plans, and contractual relationships may change on an annual basis. If a patient enrolls with a health plan with which Maria Parham Health does not have a contract, they may experience increased out-of-pocket expenses for receiving care from the doctors they know and trust.

“Our patients trust us to be their healthcare partner,” said Beard “This helpline will assist Medicare patients in making an informed decision regarding their insurance options at this important time in their life. We urge all local seniors to take advantage of this free service.”

About Maria Parham Health

Maria Parham Health, a Duke LifePoint hospital, is a regional hospital in Henderson, N.C., serving the people of north central North Carolina and southside Virginia. As a part of Duke LifePoint Healthcare, Maria Parham offers a combination of Duke University Health System’s world-renowned leadership in clinical excellence and quality care, and LifePoint Health’s extensive resources, knowledge and experience in operating community hospitals. Maria Parham offers a wide range of services and the latest technology to meet the health care needs of the community. It is fully accredited by The Joint Commission and CMS. For more information about Maria Parham Health, please call (252) 438-4143 or visit mariaparham.com.